Delcan Technologies offers enhanced queue management services that alleviate congestion and increase security. In its simplest form, DTI’s Queue Management program answers the question of where you are going to park and when. It assists parks and large tourist attractions in organizing the large influx of people in and out of the facility by managing congestion at drop-off points, optimizing the use of parking spaces, and reducing overflow.
DTI’s Queue Management program is not just a software plug-in. The service provides custom solutions to best meet the needs of the client. DTI offers consulting services to analyze the parking patterns and the client environment to determine what types of queue management tools and services should be used.
Queue Management allows you to monitor who has been let in to the facility, where they are going, and how long they have been there. Facilities management and security can work together to ensure the smooth and safe transport and parking of vehicles. In addition, security departments will be able to quickly locate vehicles, monitor abnormal patterns, and direct checkpoints.
DTI’s Queue Management program pulls data from existing signs, sensors, and equipment and integrates that data into central management system. The Intelligent NETworks Parking module allows the users to access the system through a single control center system.
Custom reporting provides facility managers with the tools and resources they need to manage expectations, improve security, and reduce congestion.
This year, the National Rural ITS Conference will be hosted by the ITS Heartland Chapter in Branson, Missouri, from August 24-27, 2014. The NRITS conference is an important gathering for the transportation community, attracting professionals from public and private transportation, public safety, medical and emergency services, tourism, and trucking. Because the conference unites traditional and non-traditional users of intelligent transportation systems, it represents a unique opportunity to learn about a wide variety of ITS disciplines. Discussions this year will address rural safety and transit, multi-agency coordination, workforce development, EMS issues, and more.
Delcan Technologies looks forward to attending the upcoming conference, where we will debut the MDC-006, our new mid-range mobile data collector. Designed for general motor pools and non-heavy machinery, the MDC-006 is a good choice for fleet management companies that don’t require multiple vehicle sensors and in-cab touch screen displays. The MDC-006 is a cost-effective option that operates seamlessly with DTI’s central system.
Don’t miss your chance to stop by and visit us at booth #26 in the Exhibit Hall. We hope to see you there!
Twilio, a cloud communications company, recently launched its “Engineering the Customer Experience” Roadshow in Atlanta. This six-city tour was designed for forward-thinking decision makers focused on developing innovative business communications solutions. The conference featured speakers from Google, Box, LiveOps, and OneReach—companies known for their revolutionary methods of integrating phones, VoIP, and messaging with web, desktop, and mobile software. Each informational session focused on current industry trends and strategies for adapting to the software-driven “age of the customer.”
DTI’s Sean Mulligan went to the Atlanta conference on May 13, 2014. He attended the keynote session by Forrester Research, which focused on the ways that mobile applications are helping customers get what they need when they need it. Sean found the session to be especially relevant to DTI’s focus on meeting client needs and expectations through mobile data tracking.
Sean then attended the Customer Showcase, where RealPage, Inc. discussed its use of Twilio when building out its support centers. He was also present for sessions entitled “Choose the Right Platform,” “Creating Communications in Context,” and “Establish Greater Customer Connections – Integrating Communications into CRM.” Each discussion focused on streamlining business communications and leveraging cloud capabilities to solve complex customer interactions.
The conference is also an important forum for networking. Sean was pleased to be able to speak with representatives from Box, Twilio, OneReach, and SendHub at the reception. He enjoyed hearing more about what they’ve learned during their transitions from old school approaches to application development.
The Twilio Roadshow reflects an important theme in the rapidly evolving world of VoIP, multi-channel communications and software: this is the age of the customer.